WHAT IS OUR RETURN OR Refund POLICY?

Imboo is an online marketplace that connects sellers with customers; we don’t sell or dispatch anything ourselves. As such, when you shop with us, you're buying directly from one of the trusted retailers who sell on our website.


Almost all purchases are covered by a 30-day return policy as standard. There are a few exceptions for items such as personal products, which you can find out more about here.


You have 30 days to return all non-faulty products. Non-faulty returns that fall outside of the 30 days are at the seller's sole discretion. Return postage for non-faulty items is your responsibility, so we strongly recommend using a tracked or insured service.


Zero to 30 days after the delivery of a faulty product, you can return it for a full refund.


31 days to six months after the delivery of a faulty product, the seller has one opportunity to repair or replace the item if it's confirmed to be faulty. If the repair is unsuccessful, or the replacement is also faulty, you can return the product for a full refund.


If it's been more than six months since the delivery of a faulty product, the seller has one opportunity to repair or replace the item if it's confirmed to be a manufacturing fault. If the repair is unsuccessful, or the replacement is also faulty, you can return the product for a refund. However, the seller is entitled to make reasonable deductions from any refunds, for fair use.


Please note: Items must be returned to the seller for inspection prior to any refunds, repairs or replacements. If a fault or issue is confirmed, the return postage cost will be reimbursed, so please make sure you keep a copy of your payment receipt.


You can request a return, refund or replacement by disputing your order in the order page but we recommend messaging your seller to resolve the issue before doing so. Alternatively you can contact us on the contact details below.


Email : disputes@imboo.co.uk